Junior IT Technician

INGENIO Information Systems is a steadily growing technology company, specializing in providing integrated IT solutions (IT, ERP, CRM, WMS). We accompany and support businesses across the entire spectrum of commercial and industrial activity, offering our customers integrated, methodical and documented technological guidance to improve their productivity and achieve their business goals through technology.

As part of this growth, we are looking to staff the company by seeking a suitable candidate for the position of Junior IT Technician to support our Technical Department.

Key Responsibilities

• Provide first-level technical support to customers.
• Manage and monitor support requests through the ticketing system.
• Troubleshoot day-to-day issues related to computers, printers, networks, and peripheral devices.
• Provide both remote and on-site technical support.
• Install and configure workstations and business IT equipment.
• Support Microsoft 365 solutions, (Outlook, Teams, OneDrive, SharePoint).
• Participate in IT installation, upgrade, and infrastructure projects.
• Record technical actions taken and document solutions in accordance with company procedures.
• Collaborate with senior technicians to escalate and resolve more complex incidents.

Required Qualifications

• Degree or relevant studies in Information Technology, Computer Science, or a related field.
• Good knowledge of Windows operating systems.
• Basic networking knowledge (TCP/IP, Wi-Fi, Routers).
• Good working knowledge of Microsoft Office and Microsoft 365.
• Fulfilled military service obligations, where applicable.
• Valid Category B driving licence.

Preferred Qualifications

• Previous experience in a Help Desk or IT Support role.
• Knowledge of telephone systems or printing systems.
• Microsoft or other relevant vendor technical certifications.
• Good command of English.

Personal Attributes

• Strong team spirit and collaborative mindset.
• Reliability and professionalism.
• Good organisational and time-management skills.
• Customer-service orientation.
• Willingness to continuously learn and develop.

What It Means to Be Part of the INGENIO Team

• You work with people who give you the space to learn and encourage you to grow.
• You take part in projects that challenge you to think and give you meaningful responsibility.
• You have access to training resources, mentoring, and day-to-day support.
• You work in an environment built on mutual respect and a healthy work-life balance.
• Your compensation reflects your contribution and effort.
• You benefit from flexibility, including the option to work remotely one day per week after the onboarding period.
• Private health insurance is provided after the initial onboarding period.

If you are at the beginning of your professional journey and want to grow within a structured IT environment, we would be happy to meet you.